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If Your Power Goes Out

For Residential Customers:

  1. Turn off appliances and unplug all sensitive electronic equipment. Keep one light switch turned on so you know when the power comes back on.
  2. Think safety. Do not bring your gas or charcoal barbecue indoors. Be careful with candles.
  3. Please contact us immediately after you've done the above. You can reach us at 403-342-8274, 7:30 a.m. to 4:30 p.m. Monday through Friday. After business hours, call 403-348-5700.

Food Safety
30 minute power interruptions should not impact food safety. If the freezer door is left closed, foods can stay frozen for many hours (12 to 48 hours depending on how full the freezer is and what kinds of foods are stored there). Most food will keep in the fridge for 24 hours. Dairy products, however, should be discarded after six hours.

For Commercial Customers:

  • Unplug all sensitive and unessential equipment
  • Contact us immediately