Ambulance Invoice Information - The City of Red Deer

The City of Red Deer Emergency Services provides emergency medical services for the city of Red Deer and surrounding area.

The following information may help if you are unclear about your ambulance invoice:

Alberta Health Care does not cover ambulance service.
We can direct bill to Alberta Blue Cross, Social Services and Health Canada. If you have active coverage at the time of the incident, please contact The City of Red Deer Financial Services at 342-8110 or 342-8203 with coverage information. Please note, Social Services and Health Canada will not pay for ambulance services that are the result of a motor vehicle accident.
If you were involved in a motor vehicle accident most insurance carriers require that you pay this bill then make your claim for reimbursement. If you are able to submit your invoice directly to your insurance carrier, please advise us as payment may be delayed and you will continue to be billed.

Ambulance invoice definitions:

Non-Resident Fee - Charged to a resident of a municipality not contracting ambulance service from The City of Red Deer.

Standby Time - Charged when our FireMedics are not able to transfer patient care to hospital staff due to hospital bed or staff shortages.

ALS Response - Advanced Life Support Response - Fully equipped ambulance with registered Paramedics responding - highest level of care possible.

Response Fee - Responding to the request for an ambulance and Emergency Services staff who have patient contact in the form of assessment or treatment but no transport to the hospital.

Standard Mileage - A standard mileage applied to all ambulance incidents within the city of Red Deer.

If you have any questions or concerns regarding your invoice for ambulance services or methods of payment, please contact The City of Red Deer Financial Services at 403-342-8110 or 403-342-8203.

If you have any questions or concerns regarding patient care or treatment provided by our FireMedics, please contact the Deputy Chief of Emergency Medical Services at 403-346-5511.