What is e-billing?
City of Red Deer utility customers can now choose to receive an electronic copy of their monthly utility information. As a customer, you will be notified when your bill is ready to view via e-mail. By logging into a secure link called My Utilities, you will have access to your e-bill, account information, and history. You can then pay your bill through your financial institution.
Why is The City of Red Deer moving to e-billing?
E-billing is both convenient and environmentally friendly. With e-billing, you can view your utilities billing information anytime from any internet connection. No more waiting for the bill in the mail. Plus, you will have access to up to two years of billing history online. It’s a great way to save paper, reduce clutter, and help the environment.
Is this secure? What will you do with my information?
My Utilities is safe and secure. Your personal information is collected under the authority of The City of Red Deer Utility Bylaw No. 3215/98 and the Freedom of Information and Protection of Privacy (FOIP) Act, Section 33(c). It will be used for the purpose of account administration, debt collection, credit checks, customer verification and may be shared with other City departments for a consistent purpose. If you have any questions about this collection, please contact the Accounts Receivable section, The City of Red Deer, 4914 - 48th Avenue, Red Deer, AB., T4N 3T4 or telephone (403) 342-8203.
What if I don’t want an e-bill?
The service is completely voluntary. You can continue to receive a paper copy of your bill if you would prefer. If this is your preference, no action is required.
How do I create a My Utilities account?
Go to https://MyUtilities.reddeer.ca and click on the “Create one here” link to create your My Utilities account.
How do I log in?
After you have created your account, you can log in anytime at https://MyUtilities.reddeer.ca and enter the username and password you created.
How do I sign up for e-billing?
Log on to your account on the My Utilities website at https://MyUtilities.reddeer.ca. Choose the utility account you wish to start receiving e-bills for (if you have more than one utility account, your accounts will be listed). Click the “E-billing” tab and change the radio button to “Yes, go paperless”. Click save.
What if I have more than one utility account?
Customers with more than one utility account enjoy the same great benefits of signing up for My Utilities. Once logged onto My Utilities, all of your utility accounts will be listed on the main page. You can select the account you wish to view. We regret that your experience with e-billing will may be limited as at this time, since we are unable to add the utility account number or service address to the e-mail notification. We understand this makes it difficult to manage multiple utility accounts online, but encourage you to take full advantage of the convenience of My Utilities online while we improve the e-billing service.
How do I make changes to My Utilities account?
Log on to your account on the My Utilities website at https://MyUtilities.reddeer.ca. Click on the “My Account” menu at the top and you will see options for changing your password and / or editing your profile.
How do I view my billing history?
Log on to your account on the My Utilities website at https://MyUtilities.reddeer.ca. Click on the account you want to see the history for. Click on the “Billing History” tab to view historical bills. Alternatively, clicking on the “Account Transactions” will show you all historical charges and payments on the selected account.
I don’t feel comfortable paying my bill online. How do I pay my bill?
Paying your bill through your financial institution online is optional. The City of Red Deer offers six payment options. Choose the option that is right for you and return your payment to The City of Red Deer by the date specified on your bill.
- Pay online or by phone through your bank.
- Sign-up for The City's pre-authorized withdrawal program.
- Pay in person at most banks and financial institutions.
- Pay by mail. Make your cheque payable to The City of Red Deer and mail it to PO Box 5008, Red Deer, AB, T4N 3T4.
- Use one of the two, 24-hour drop boxes located near the east and west facing entrances to City Hall.
- Pay in person on the first floor of City Hall (4914 48 Avenue) between 8:00 a.m. and 4:30 p.m. Monday through Friday using one of the following methods: debit card, Visa, MasterCard, cash or cheque.
How do I unsubscribe from e-billing?
Log on to your account on the My Utilities website at https://MyUtilities.reddeer.ca. Click on the account for which you are currently receiving e-bills. Click the “E-billing” tab and change the radio button to “Unsubscribe to e-billing.” Click save.
Where can I find more information?
For more information about My Utilities and e-billing, please speak to a Customer Support Representative in Accounts Receivable at 403-342-8203.