My Utilities and E-billing

Branch Out

Sign-up for a My Utilities account and have access to the following information 24/7:  

  • Account Details
  • Balance Information
  • 2 years of billing history
  • 2 years of account transactions
  • Set up Pre-authorized Withdrawal (PAWS)
  • E-billing (you'll receive an email notification when your utilities billing information is available to view online)

How do I create a My Utilities account?

Visit https://myutilities.reddeer.ca to create an account.

How do I sign up for pre-authorized withdrawal (PAWS)?

  1. Log on to your account on the My Utilities website.
  2. Click My Account and choose the Banking Information tab.
  3. Click the New Bank Account button and enter your banking information.
  4. Once entered, click Save.
  5. Choose the utility accounts that you want to be setup for PAWS. To do this, go back to the Home page.
  6. Choose the utility account you want to setup on PAWS.
  7. Click the Start button under the Pre-Authorized Withdrawal header.
  8. Go to the bottom of the page and click the Save and Accept button.