With the news that a Canada Union of Postal Workers (CUPW) strike or lockout may happen as early as July 2, The City of Red Deer is getting ready and putting plans in place so it can minimize the impact to its customers.
“We are doing what we can to make it as easy as possible for people to get the information they need about their City accounts despite the mailing interruption,” said Leonie Becker, Legislative Services Project Coordinator. “We want citizens to know how they can get information and make utility bill and property tax payments, which are still due on-time, despite a strike or lockout.”
Customers can get account information and sign up for e-billing or preauthorized automatic withdrawals by logging on to www.reddeer.ca/mycity.
During the strike or lockout, The City of Red Deer encourages residents to use any of these alternate payment options.
Utility Bills are still due on their due date, and late payments are subject to penalties even though there is a disruption in mail delivery service.
Alternate payment methods:
- Through preauthorized withdrawal
- At your bank
- Online Banking
- Telephone Banking
- At City Hall between 8 a.m. and 4:30 p.m. Monday through Friday
- At temporary drop box locations in City recreation facilities
Property Taxes are due on June 30, 2016 and late payments are subject to a 7 per cent penalty despite the strike or lockout.
Alternate payment methods:
- Tax installment Plan (TIP): must have enrolled by June 15 to avoid penalties
- Internet or telephone banking
- At City Hall between 8 a.m. and 4:30 p.m. Monday through Friday (please have your notice with you)
- At your bank (please have your notice with you)
- The after hours drop boxes at both entrance doors to City Hall
If you mailed your payment, via Canada Post, after June 17, you may want to consider cancelling and reissuing payment in another way.
“With the disruption in mail delivery service, we may not receive your property tax payment,” said Joanne Parkin, Revenue and Assessment Manager. “And while no late penalty will be applied to payments post marked before June 30, we do not know how long the strike or lockout will last or when we can expect to receive these payments.”
Drop Off Boxes
The City has set up drop box locations around the city. We will collect all mail addressed to The City of Red Deer at the following locations:
- City Hall (4914 - 48 Avenue)
- G.H. Dawe Centre (56 Holt Street)
- Collicutt Centre (3031 - 30 Avenue)
- Michener Centre (51a Street and 38 Avenue)
- The Recreation Centre (4501 - 47A Avenue
The City of Red Deer is committed to delivering the best customer service possible during the mailing disruption. However, it is the customer’s responsibility to ensure The City receives payments by the due date to avoid penalties.
For more information, visit www.reddeer.ca/mail or refer to the .
For more information, please contact:
The City of Red Deer