September 2016 News Archive

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Text with 911 available for individuals with speech or hearing impairments

September 26, 2016 11:58 AM
(Red Deer, Alberta)

Red Deerians and Central Albertans who are deaf, deafened, have hearing loss or speech impairments (communication challenged) can now communicate with 911 using mobile devices through the Text with 911 service.

How to use Text with 911:

  • Individuals who are communication challenged must pre-register their mobile phone number by contacting their wireless provider directly.
  • Dial 911 when you need 911. A call to 911 must always be placed first before any texting can occur.
  • When a 911 call comes from a registered phone, 911 emergency dispatchers are immediately notified and can begin a texting conversation with the caller.

Text with 911 is only available for people who are communication challenged and in communities where 911 communications centres have upgraded their infrastructure. The Red Deer 911 Emergency Communication Centre is the fourth centre to offer this service in Alberta, and will continue to support callers with TDD or TTY devices.

The Red Deer 911 Emergency Communications Centre provides 911 call answer services and emergency agency dispatch services for municipalities in the Central Alberta region. All municipalities in the counties of Clearwater, Ponoka, Lacombe, Red Deer, Mountain View, Stettler, Kneehill, Starland, Newell, M.D. 34, M.D. of Acadia, Special Area 2, Special Area 3 and The City of Airdrie.

For more information, please visit reddeer.ca/911.

For more information, please contact:

Cindy Sparrow
Assistant Deputy Chief – 911 Communications
The City of Red Deer
403-346-5511

Communications & Strategic Planning
The City of Red Deer
403-342-8147

 

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