When a person has a concern about the conduct of a Council Member they may choose a formal or an informal resolution process. Informal complaints are typically addressed through informal discussion between the parties, sometimes with the assistance of the Mayor to facilitate a healthy discussion and resolution. Receipt of a signed written complaint from either a member of the public or a Councillor triggers a more formal review and investigation. The investigation process may be led by members of Council or in independent third party. If the investigation determines that there has been a breach of the Code of Conduct Bylaw, Council may impose sanctions on the Council Member whose conduct fell short of the expected standards.
The member who is the subject of the complaint is given a full opportunity to respond to the complaint before council deliberates or a decision on sanctions are made.