What has changed?

The COVID-19 pandemic has forced many organizations to change the way they do business, including The City of Red Deer. We have temporarily closed many facilities and implemented new policies to prevent the spread as we continue serving our residents. Click the links below to find out what has changed and check back often. We will update this page with new information as decisions are made.

City facility closures

The following City facilities are closed:

  • City Hall
  • Downtown RCMP detachment front counter
  • Emergency Services buildings are closed to the public, however emergency services (e.g. ambulance, fire) will be provided as usual
  • City Administration facilities, including:
    • City departments located within the Professional Building (located at 4808 50 Street)
    • Civic Yards (located at 7721 40 Avenue)
    • Land and Economic Development office (located at 5000 51 Avenue)
  • All facility bookings and events have been cancelled through June 30, 2020. This includes bookings using outdoor spaces, such as the Public Market, Downtown Wednesday Farmers Market and Ross Street Patio
  • Archives, located in the Red Deer Museum + Art Gallery

City-operated recreation and culture facilities:

  • Collicutt Centre
  • Culture Services (former Intermediate School)
  • G.H. Dawe Recreation Centre
  • Great Chief Park
  • Kinex Arena
  • Kinsmen Community Arenas
  • Michener Aquatic Centre
  • Recreation Centre
  • Servus Arena
  • Setters Place at Great Chief Park

Contractor-operated recreation and culture facilities:

  • All neighbourhood activity centres
  • Cronquist House
  • Bower Ponds Pavilion
  • Edgar Athletic Sportsfields
  • Festival Hall
  • Fort Normandeau
  • Heritage Ranch (with the exception of the Westlake Grill Restaurant which is adhering to Provincial Health requirements)
  • Kerry Wood Nature Centre and Allan Bungalow
  • Lions Campground
  • Pickleball courts
  • Pidherney Centre
  • Red Deer Memorial Centre
  • Red Deer Museum + Art Gallery
  • Red Deer Public Library
  • River Bend Golf and Recreation Area Clubhouse
  • Red Deer Tennis Club
  • YMCA (Northside Community Centre)

Red Deer Cemetery and Alto Reste Cemetery:

No in-person meetings are happening, but Red Deerians remain able to visit while practicing physical distancing. Public washrooms are not available on-site. For all Cemetery Services, please call 403-342-8303 or email cemeteryservices@reddeer.ca.

Outdoor amenities:

  • Basketball courts
  • Disc golf courses
  • Fitness parks
  • Mini-courts
  • Picnic shelters and gazebos
  • Pitch and Putt
  • Playgrounds
  • Skate parks
  • Sport fields (ball diamonds, soccer, cricket pitches, etc.)
  • Spray parks
  • Tennis courts
  • Track and Athletic fields

All sport field bookings are cancelled through June 30, 2020. Spontaneous use of these spaces is also prohibited through June 30, 2020.

Additionally, all public washrooms and drinking fountains in the parks system are closed.

Event cancellations

Alberta Health has implemented measures to enforce mandatory mass gathering restrictions during the COVID-19 public health emergency.

All community events hosted by The City of Red Deer are cancelled through June 30, 2020 in accordance with the Alberta public health orders, which include prohibiting persons in the province from attending mass gatherings of more than 15 attendees.

Special Event Permits

What about privately-owned providers inside City facilities?

All leaseholders and businesses within City-owned facilities are also closed. This excludes Red Deer Minor Hockey, which has separate entry at Servus Arena.

Parking Downtown

As of March 19, 2020, parking fees in the daily lots and meters downtown are waived. 

Monthly pass holders were notified directly and issued a credit, and no payments are required until further notice.

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Doing business with The City

All City facilities are closed to the public at this time, but we are available online and by phone to serve you.

Alberta Logo

Public Health Orders

Alberta Health has implemented measures to enforce mandatory self-isolation and mass gathering restrictions.

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Recreation, Parks & Culture

City delivered recreation and culture programming at City of Red Deer facilities is temporarily cancelled.

City of Red Deer Transit Bus

Transit

Red Deer Transit is still running with reduced hours and frequency.

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RCMP/Police

The safety and security of our community has always and will continue to be the top priority for Red Deer RCMP.

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Utilities

As part of the ongoing response to COVID-19, customers can defer water, sewer and waste utility payments for 90 days with no penalties, if they are struggling to pay their bills.

E-billing - Utilities icon

Accounts Payable

Learn about our process for paying our vendors during COVID-19.

Call Centre

We are here for you! The City of Red Deer’s call centre is available for residents to make non-emergency inquiries about COVID-19 as it relates to City facilities and policies. The call centre is in place to provide general information to residents and to ease the strain on the Alberta Healthlink (811) and emergency (911) switchboards. Residents are reminded to call 8-1-1 for non-emergency health information about COVID-19 and 9-1-1 only in the case of a life-threatening emergency or a crime in progress.

403-342-8111
8 a.m. until 4:30 p.m. Monday to Friday