While City Hall remains closed, a temporary Customer Service centre is open at the Recreation Centre (4501-47A Ave.) for residents who need to conduct business and pay bills in person. Customers are still encouraged to use other online methods if possible.x
Doing business with The City
City delivered recreation and culture programming at City of Red Deer facilities is temporarily cancelled.
Red Deer Transit is still running with reduced hours and frequency.
The safety and security of our community has always and will continue to be the top priority for Red Deer RCMP.
The 2020 property tax deadline is extended to September 30, 2020.
As part of the ongoing response to COVID-19, customers can defer water, sewer and waste utility payments for 90 days with no penalties, if they are struggling to pay their bills.
The Waste Management Facility (including the landfill, household hazardous waste, yard waste and electronics drop-off depots) and the Recycling Drop-off Depots remain open.
Find out what processes have changed when applying for licences and permits or when scheduling inspections.
COVID-19 has changed where and how we accept payments. Learn more.
Information about other services offered by The City that have processes affected by COVID-19.
We are here for you! The City of Red Deer’s call centre is available for residents to make non-emergency inquiries about COVID-19 as it relates to City facilities and policies. The call centre is in place to provide general information to residents and to ease the strain on the Alberta Healthlink (811) and emergency (911) switchboards. Residents are reminded to call 8-1-1 for non-emergency health information about COVID-19 and 9-1-1 only in the case of a life-threatening emergency or a crime in progress.
8 a.m. until 4:30 p.m. Monday to Friday