Doing business with The City

While City Hall remains closed, a temporary Customer Service centre is open at the Recreation Centre (4501-47A Ave.) for residents who need to conduct business and pay bills in person. Customers are still encouraged to use other online methods if possible.

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City Hall remains closed to the public at this time, but we are always available online or by phone to serve you. A temporary City Customer Service location has been opened at the Recreation Centre (4501 - 47A Avenue) for residents who need to conduct business and pay bills in person - hours at this temporary location are 8:30 a.m. until 4 p.m. The below information will help you connect with the service you need. If you have questions relating to other City services, call 403-342-8111, between 8 a.m and 4:30 p.m. Monday through Friday and our staff will be happy to help. 
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Recreation, Parks & Culture

City delivered recreation and culture programming at City of Red Deer facilities is temporarily cancelled.

City of Red Deer Transit Bus

Transit

Red Deer Transit is still running with reduced hours and frequency.

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RCMP/Police

The safety and security of our community has always and will continue to be the top priority for Red Deer RCMP.

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Tax Payments

The 2020 property tax deadline is extended to September 30, 2020.

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Utilities

As part of the ongoing response to COVID-19, customers can defer water, sewer and waste utility payments for 90 days with no penalties, if they are struggling to pay their bills.

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Garbage, Recycling & Organics

The Waste Management Facility (including the landfill, household hazardous waste, yard waste and electronics drop-off depots) and the Recycling Drop-off Depots remain open.

MyPayments provides you a secure online payment option for your City of Red Deer services.

Payment Options

COVID-19 has changed where and how we accept payments. Learn more.

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Other affected services

Information about other services offered by The City that have processes affected by COVID-19.

Call Centre

We are here for you! The City of Red Deer’s call centre is available for residents to make non-emergency inquiries about COVID-19 as it relates to City facilities and policies. The call centre is in place to provide general information to residents and to ease the strain on the Alberta Healthlink (811) and emergency (911) switchboards. Residents are reminded to call 8-1-1 for non-emergency health information about COVID-19 and 9-1-1 only in the case of a life-threatening emergency or a crime in progress.

403-342-8111
8 a.m. until 4:30 p.m. Monday to Friday