Making a Claim
Claims Reporting Process
Please complete the Claims/Incident Report (pdf) in detail to enable The City to process your claim.
Upon receipt of notification, the Risk Management & Insurance Analyst will acknowledge a claim in a reasonable manner and will promptly proceed with investigation. Once the investigation is completed you will be notified of The City’s findings.
The Municipal Government Act sets out limitations for reporting incidents to the municipality. Section 531(2) and Section 532(9) specify the limitation period for a person to report a claim to The City of Red Deer.
Damage or injury due to snow on roads or sidewalks
The City must receive notification of the incident, in writing, within 21 days after the occurrence of the event.
Damage due to roads, public places and public works
The City must receive notification of the incident, in writing, within 30 days after the occurrence of the event.
Notification must be sent to: