Canada Post Strike

The City of Red Deer wishes to minimize the impact of the postal disruption on our customers as much as possible. See below for instructions on how to access your City account information and keep your accounts current.

A national strike by the Canadian Union of Postal Workers is expected to begin Friday, May 23 at 12 a.m. (midnight). Updates for City of Red Deer residents and customers related to the disruption of mailing services will be published here.

Use MyCity to manage your accounts during the postal strike

MyCity provides secure, 24/7 access to your City accounts, including property tax, utility billing, licences and permits. You can: 

  • Check your account balances
  • View and print documents and statements
  • Switch to e-billing instead of mail delivery

Get started:

Switch to e-billing:
  • Login to MyCity and change your delivery preference in each account from paper to email. 
How is The City of Red Deer affected by the postal strike?

Customer service is a priority for The City; however, during the strike The City cannot mail utility bills, account information or regular correspondence to customers and stakeholders. Customers may, in some cases, need to change how they get information about their accounts and how they pay their bills.

What happens with The City’s outgoing mail?

Invoices and cheques will be emailed, couriered or hand delivered.

Payment inquiries and requests for cheque pickup should be directed to Accounts Payable at accountspayable@reddeer.ca or 403-342-8212.

How can I get mail to The City of Red Deer during the postal disruption?

Mail that is addressed to The City of Red Deer can be dropped off at City Hall, during regular business hours, or in the after hours drop boxes located at both City Hall entrances.

How can customers get information about their utility accounts during a mail disruption?

The best way for customers to access information about their accounts and balances is by registering for a MyCity profile at RedDeer.ca/MyCityRegister.

Once registered, you can view account information and sign up for e-billing or preauthorized automatic withdrawals.

Contact Utility Billing Services at 403-342-8203 or at utilities@reddeer.ca for assistance.

Will The City extend payment deadlines or waive late fee penalties during the mailing disruption?

No. Deadlines will not be extended and penalties will not be waived. It is the customer’s responsibility to pay their utility and property tax bills on time despite a mailing disruption.

How can I pay my City bills and invoices during the postal disruption?

Payments are still due on the specified due date, and late payments are subject to penalties even during a mail disruption. Customers can pay their City bills in the following ways:

  • By setting up preauthorized withdrawals via MyCity
  • Through their bank or financial institution
  • Online banking
  • Telephone banking
  • At City Hall between 8 a.m. and 4:30 p.m., Monday through Friday.
  • After hours drop boxes at both entrance doors to City Hall.
I am expecting a bill from The City. How can I find out how much I owe?

View your bill and account balance online any time by signing up for a MyCity account at RedDeer.ca/MyCityLogin. Once registered, you can view account information for business licences, dog licences, utility billing and property tax, plus sign up for e-billing or preauthorized automatic withdrawals.

For other invoices processed by Accounts Receivable, please call 403-342-8110.