Customer service is a priority for The City; however, a mailing disruption means The City cannot mail utility bills, account information or regular correspondence to customers and stakeholders. It also means customers may, in some cases, need to change how they get information about their accounts and how they pay their bills.
Canada Post Strike
A national postal strike is underway. The City of Red Deer wishes to minimize the impact of the mailing disruption on our customers by ensuring they know how to view bills and account balances, and where and how to pay.
What happens with The City’s outgoing mail?
Outgoing mail and cheques requested through Accounts Payable will be held at City Hall for pickup.
Invoices and bills with balances exceeding $5,000 will be emailed, couriered or hand delivered.
Payment inquiries and requests for cheque pickup should be directed to Accounts Payable at accountspayable@reddeer.ca or 403-342-8212.
How can I get mail to The City of Red Deer during the postal strike or lockout?
Mail that is addressed to The City of Red Deer can be dropped off at City Hall, during regular business hours, or in the after hours drop boxes located at both City Hall entrances.
How can customers get information about their utility accounts during a mail disruption?
The best way for customers to access information about their accounts and balances is by registering for a MyCity profile at RedDeer.ca/MyCityLogin.
Once registered, they can view account information and sign up for e-billing or preauthorized automatic withdrawals.
Customers can also contact Utility Billing Services at 403-342-8203 or at utilities@reddeer.ca.
Will The City waive penalties for utility bill and property tax payments during the mailing disruption?
No. Penalties will not be waived. It is the customer’s responsibility to pay their utility and property tax bills on time despite a mailing disruption.
How can I pay my City bills and invoices during the postal strike?
Payments are still due on the specified due date, and late payments are subject to a 1.5 per cent penalty even during a mail disruption. Customers can pay their City bills in the following ways:
- By setting up preauthorized withdrawals via MyCity
- Through their bank or financial institution
- Online banking
- Telephone banking
- At City Hall between 8 a.m. and 4:30 p.m., Monday through Friday. Please note that City Hall will be closed from December 25, 2024 - January 1, 2025, inclusive.
- After hours drop boxes at both entrance doors to City Hall.
I am expecting a bill from The City. How can I find out how much I owe?
View your bill and account balance online any time by signing up for a MyCity account at RedDeer.ca/MyCityLogin. Once registered, you can view account information for business licences, dog licences, utility billing and property tax, plus sign up for e-billing or preauthorized automatic withdrawals.
- We will attempt to email invoices for landfill and sani-dump services.
- Ambulance, false alarm and fire inspection invoices can be picked up at City Hall.
- Invoices over $5,000 will be emailed or couriered.
For other invoices processed by Accounts Receivable, please call 403-342-8110.