Customer Care

The City of Red Deer Utility Billing Service Centre is backed by a team of service-oriented staff, located right here in Red Deer. They will:

  • answer your water, wastewater, garbage and recycling billing questions;
  • manage your account and services, and;
  • process your payments.

*Utility services may vary depending on the property and the type of occupancy.

To access your Utility Account online, please visit reddeer.ca/mycity 

Office Hours: Monday to Friday, 8 a.m. - 4:30 p.m.
E-mail: utilities@reddeer.ca
Phone: Payment and Billing Inquiries: 403-342-8203 (water, wastewater, garbage, recycling)
Fax: 403-342-8116
Street Address: First Floor, City Hall, 4914 - 48 Avenue
Mailing Address: Utility Billing Service Centre, P.O. Box 5008, Red Deer, AB, T4N 3T4