Utility Billing Service Centre

The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.

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Customer Care

Billing concerns or questions? Residential utility information, water meters and more.

E-billing - Utilities icon

E-billing and MyCity

Sign up for My Utilities account and have access to your Utility Bill information 24/7.

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Payment Options

How do I pay my Utility Bill? Choose from six different payment options. Learn more...

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Pre-Authorized Withdrawals

Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.

News & Notices

Approach to 2026 Budget outlined ...

April 29, 2025

Planning for The City’s 2026 budget is underway with a focus on supporting long-term financial health while navigating current economic pressures and planning for the future.

Development Permit for emergency she ...

April 29, 2025

City Council approved a Development Permit for the continued operation of an Emergency Shelter at 4-5239 53 Avenue, commonly known as Cannery Row. The approval allows Safe Harbour Society to operate the shelter at this location until May 1, 2026, ensur ...