Utility Billing Service Centre

The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.

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Customer Care

Billing concerns or questions? Residential utility information, water meters and more.

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E-billing and MyCity

Sign up for My Utilities account and have access to your Utility Bill information 24/7.

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Payment Options

How do I pay my Utility Bill? Choose from six different payment options. Learn more...

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Pre-Authorized Withdrawals

Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.

News & Notices

Phone Service...

June 24, 2025

The City of Red Deer is currently experiencing an unexpected phone service disruption at the Civic Yards. As a result, incoming phone lines for the following departments are unavailable:

Council approves new governance model...

June 24, 2025

Following a Public Hearing and an in-depth review process, City Council passed a resolution approving the transition of The City’s Electric Utility to a Municipally Controlled Corporation (MCC).

Empire Building demolition to take place

June 24, 2025

Residents and business owners in downtown Red Deer, can expect some sidewalk and parking closures as crews work to demolish the Empire Building located at 4909, 48 Street.