Utility Billing Service Centre

The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.

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Customer Care

Billing concerns or questions? Residential utility information, water meters and more.

E-billing - Utilities icon

E-billing and MyCity

Sign up for My Utilities account and have access to your Utility Bill information 24/7.

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Payment Options

How do I pay my Utility Bill? Choose from six different payment options. Learn more...

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Pre-Authorized Withdrawals

Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.

News & Notices

Building permit values decline...

December 3, 2025

Building permit values in Red Deer totalled $8.25 million in November 2025, a decrease from $23 million in November 2024.

Council may consider expanded scope ...

November 24, 2025

City Council will consider budget options that may see an expanded scope for an already planned 2026 Emergency Services operational review during the upcoming budget week, which starts December 8. This direction follows an update on Emergency Services ...