Utility Billing Service Centre

The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.

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Customer Care

Billing concerns or questions? Residential utility information, water meters and more.

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E-billing and MyCity

Sign up for My Utilities account and have access to your Utility Bill information 24/7.

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Payment Options

How do I pay my Utility Bill? Choose from six different payment options. Learn more...

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Pre-Authorized Withdrawals

Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.

News & Notices

Plows are ready to roll into...

January 16, 2020

City crews are gearing up to start Snow Zone Plowing and residents are reminded to sign up for Snow Zone Alerts to get text, email, and phone call reminders before they need to move their vehicles off the street.

Red Deer to launch digital archives...

January 14, 2020

Red Deerians are invited to explore our city’s heritage via the digital archives collection that will launch this month on a new web site hosted by Preservica.

2020 Operating Budget approved with dire

January 13, 2020

After five days of deliberations, City Council approved a $389 million Operating Budget, reducing the proposed 2.49 per cent tax increase to 1.26 per cent with direction to identify further savings to reduce to 0.97 per cent.