Customer Care
Billing concerns or questions? Residential utility information, water meters and more.
Utility Billing Service Centre
The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.
Residential and Non-Residential Online Service
Are you moving, or need to set up a new account? Would you like to submit your water reading, or change your contact information on your account?
Utility Bill Schedule Changes
With monthly bills following a schedule, you'll know when to expect your next bill so you can plan ahead.
E-billing and MyCity
Sign up for My Utilities account and have access to your Utility Bill information 24/7.
Payment Options
How do I pay my Utility Bill? Choose from six different payment options. Learn more...
Pre-Authorized Withdrawals
Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.