Utility Billing Service Centre

The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.

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Customer Care

Billing concerns or questions? Residential utility information, water meters and more.

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E-billing and MyCity

Sign up for My Utilities account and have access to your Utility Bill information 24/7.

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Payment Options

How do I pay my Utility Bill? Choose from six different payment options. Learn more...

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Pre-Authorized Withdrawals

Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.

News & Notices

Collicutt wave pool temporarily closed

June 24, 2022

The wave pool and water slides at the Collicutt Centre are temporarily closed due to an unexpected electrical issue. The closure is expected to last up to one week, and the public will be notified upon reopening.

Update: Localized flooding on city...

June 24, 2022

We continue to assess and evaluate the impact of yesterday’s heavy rainfall. Several neighbourhoods across the city were affected by localized flooding.