
Customer Care
Billing concerns or questions? Residential utility information, water meters and more.
The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.
Billing concerns or questions? Residential utility information, water meters and more.
Are you moving, or need to set up a new account? Would you like to submit your water reading, or change your contact information on your account?
Sign up for My Utilities account and have access to your Utility Bill information 24/7.
How do I pay my Utility Bill? Choose from six different payment options. Learn more...
Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.
January 27, 2023
A special city council meeting will occur on Tuesday, January 31, 2023, with City Council discussing the future permanent shelter in Red Deer.
January 23, 2023
Are you a property owner, developer or business in the downtown? Applications are now open for another intake of the Economic Incentives program.
January 19, 2023
Two borrowing bylaws, originally approved for first reading On December 12, 2022, have been adjusted and will be brought back for first reading again on Monday.