Utility Billing Service Centre

The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.

Customer Service - Utilities Icon

Customer Care

Billing concerns or questions? Residential utility information, water meters and more.

E-billing - Utilities icon

E-billing and MyCity

Sign up for My Utilities account and have access to your Utility Bill information 24/7.

Payment - Utilities Icon

Payment Options

How do I pay my Utility Bill? Choose from six different payment options. Learn more...

Pre-Authorized Withdrawal icon

Pre-Authorized Withdrawals

Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.

News & Notices

Annexation with Red Deer County approved

December 1, 2023

This week, The City received approval from Cabinet that the annexation for land north of the Queen’s Industrial Business Park and west of Highway QEII from Red Deer County was approved.

City Council: on the agenda

November 30, 2023

The following items are on Red Deer City Council’s open meeting agenda on Monday, December 4, 2023.

Continued uptake on Transit Fare Assista

November 29, 2023

Almost 500 individuals are approved for a Transit Fare Assistance Pass in the first month of the pilot program. The pass, available since November 1, reduces the cost of a monthly pass by up to 55 per cent.