Customer Care

The City of Red Deer Utility Billing Service Centre is backed by a team of service-oriented staff, located right here in Red Deer. They will:

  • answer your water, wastewater, garbage and recycle questions*;
  • manage your utility accounts and services; and
  • process your payments.

To access your existing Utility Account online, please visit MyCity

Check the following links for general account information;

Or contact us at the Utility Billing Service Centre for account specific questions.

*Utility services may vary depending on the property and the type of occupancy.