To avoid being charged a 1.5% late payment fee on your outstanding balance, please pay The City of Red Deer on or before the due date shown on your utility bill. Bills are due either on the 1st or the 15th of each month.
As of October 2021, Reminder Notices will be discontinued. Refer to your next month’s utility bill as notice your payment is overdue. Disconnection Notices will remain unchanged.
Please watch your bill for any unpaid previous bill amounts, as these are considered due immediately. Overdue amounts may result in service interruption or other collection steps to recover the amount due. A Disconnection Notice will be issued at least 10 days prior to any action as a final reminder for payment.
Your updated account balance, and breakdown of charges is available 24/7 by logging into your MyCity account.
Please contact us at the Utility Billing Service Centre as early as possible for payment arrangements; we are available to work with you.
Other supports may be available: