Turn Your Water Service On and Off

You may need to shut off the water supply to your property to find the source of a water leak or to do construction or renovation work that affects plumbing systems.

Request a City crew

To start and stop your water supply at the standpipe you can request a City crew (charges may apply). Phone 403-342-8750 to have a City crew locate and turn your water supply off or on.

Fees and appointment times

Daytime: $80.00 per trip (regular call-out)

  • Monday to Friday - 7:30 a.m. – 4 p.m.

Evenings weekends and holidays: $230.00 per trip (emergency call-out)

  • Monday to Friday - After Hours - 4 p.m. – 7:30 a.m.
  • Saturday, Sunday and Statutory holidays - all day

Follow-up appointments

If we turn off your water supply and you request another appointment to turn it back on after the City crew leaves the site, charges above apply per trip.

How to pay

The City mails you an invoice for the crew appointment. If you have questions about the charges, phone the Utility Billing Service Centre at 403-342-8203.

To pay your invoice:

Office Hours: Monday to Friday, 8 a.m. - 4:30 p.m.
E-mail: utilities@reddeer.ca
Phone: Utility Billing Service Centre 403-342-8203 (water, wastewater, garbage, recycling)
Payment Inquiries: 403-342-8203
Fax: 403-342-8116
Street Address: First Floor, City Hall, 4914 - 48 Avenue
Mailing Address: Utility Billing Service Centre, P.O. Box 5008, Red Deer, AB, T4N 3T4