Carts are picked up by an automated collection truck, so it’s important to follow the collection instructions:
Set out by 7 a.m. on your regular collection day, year-round.
Make sure the lid is closed and place the carts on flat ground with at least one metre clearance all around and above each of them so the truck’s collection arm can pick it up and empty it. This includes ensuring both carts placed that day, and any extra yard waste has the same clearance so the automated trucks can access it. If the collection contractors are unable to properly access your carts, they won’t be able to collect the contents that week, so placement is an important step.
Front street collection: Place the carts on the street with the wheels against the curb and white directional arrow pointing toward the street. Make sure the carts are away from parked vehicles or other obstructions such as trees, and that it is not blocking traffic.
Back alley collection: Place the carts with the wheels toward your property and white directional arrow pointing toward the alley. Make sure the carts are not placed against a fence or garage, and that it is not blocking traffic.
Make sure to roll your carts back to your property after they have been emptied.